Configuring inbox for Microsoft Office 365

Last Updated : Mar 14, 2021 |

Procedure

  1. Start Omnichannel Administration Utility.
  2. Navigate to E-mail > Recipient Addresses.
  3. Click New.
  4. In the Mailbox Type field, select Mail Store.
  5. In the Mailbox Details area, do the following:
    1. In the Mailbox field, enter a name for the mailbox.
    2. In the Domain field, enter the domain.
    3. In the Display Name field, enter the display name.
  6. In the Servers area, do the following:
    1. In the Inbound Server field, select Microsoft Office365 (MS Graph).
    2. In the Outbound (SMTP) Server field, select Microsoft Office365 (MS Graph)
  7. In the Authentication area, in the Credentials field, select the certificate.
  8. Click Save.