Enabling OFFLINE database purging

Last Updated : Sep 28, 2020 |

About this task

Enable OFFLINE database purging to permanently remove closed contacts from the OFFLINE database. Choose the length of time for which closed contacts can remain in the OFFLINE database before Avaya Oceana® purges them. Avaya Oceana® runs the purge task every day and deletes contacts that are closed for the duration you configure. Avaya recommends that you do not configure purging unless the OFFLINE database approaches maximum usage.

Important:

When Avaya Oceana® purges a contact from the OFFLINE database, you cannot recover the contact except by retrieving it from a backed-up OFFLINE database. Ensure that the duration you configure to retain contacts is consistent with your local legislative and corporate data retention requirements.

Procedure

  1. Log in to the Omnichannel Database server.
  2. Start the Oceana Data Management utility.
  3. In the Oceana Data Management utility, click Configuration.
  4. In the navigation pane, click Offline Settings.
  5. In the content pane, click Purge.
  6. In the Purge Settings dialog box, select the Enable Data Purge check box.
  7. In the Keep Offline records (months) field, type the number of months for which a contact must be closed for Avaya Oceana® to purge it from the OFFLINE database.

    Ensure the value you enter is consistent with your local legislative and corporate data retention requirements.

  8. Click Save.
  9. In the Oceana Data Management dialog box, click Yes.
  10. In the Purge Settings dialog box, click Close.
Related information
Cleanup and purging overview