About this task
Use this procedure to restore the contacts cleared by a scheduled cleanup task. When you restore a scheduled task, Avaya Oceana®restores all the cleared contacts to the Omnichannel database.
To restore contacts previously cleared by a scheduled task, ensure that an existing scheduled task does not clear the contacts the next time it runs. For example, reopen the contacts, cancel the scheduled task that originally cleared them, or change the cleanup rule that the contacts matched.
The Cleanup History list shows all previously-completed scheduled tasks that cleared contacts. It provides the following information for each task:
The name of the task.
The execution date of the task.
The number of contacts that the task cleared from the Omnichannel database.
The number of customers whose contacts got cleared from the database.
The restore status of the task.
Note:
Avaya recommends running one cleanup task at a time. Where more than one cleanup task is run, a contact can be included in each cleanup. Restoring any of the cleanups successfully moves the contact into the active database.
