Create a cleanup rule to select customer detail audit entries in the Omnichannel database. You can use this rule in a scheduled cleanup task to clear these customer detail audit entries from the database.
Procedure
Log in to the Omnichannel Database server.
Start the Oceana Data Management utility.
In the Oceana Data Management utility, click Rules.
In the navigation pane, click Customer detail audit.
In the content pane, click New.
In the Rule Name field, enter a descriptive name for this rule.
In the Age of Entry field, type the number of days that a customer detail audit entry must be closed to match this rule.
Click Save.
Next Steps
Create a new scheduled task to use this rule to clear customer detail audit entries from the Omnichannel database.
