Restoring the Omnichannel database from a network location

Last Updated : Mar 14, 2022 |

About this task

Use this procedure to restore the Omnichannel database from a network location.

Procedure

  1. Log in to the Omnichannel server.
  2. Do one of the following:

    • For Avaya Oceana® 3.5.x or 3.6, go to the OCEANA_INSTALL_DIR\Avaya\Oceana\Oceana\BackupAndRestore folder.

    • For Avaya Oceana® 3.7 or later, go to the OCEANA_INSTALL_DIR\Avaya\Oceana\MMDataManagement folder.

  3. Do one of the following:

    • For Avaya Oceana® 3.5.x or 3.6, right-click the BackupAndRestore.exe file and select Run as Administrator.

    • For Avaya Oceana® 3.7 or later, double-click the OceanaDataManagementTool.exe file.

  4. In the Oceana Data Management utility, click Backup and Restore.
  5. In the navigation pane, click Backup and Restore.
  6. In the Select file to restore from > Network details section, select the Is this a protected network drive? check box.

    Additional fields for username, password, and drive are displayed.

  7. In Username, enter the username for the network folder.
  8. In Password, enter the password for the network folder.
  9. In Drive, select a drive to be used to substitute of the network location.
    Important:

    You must select a drive that is not already used.

    Note:

    If you are use a local drive to restore, clear the Is this a protected network drive? check box.