You can use the following components to configure Avaya Workspaces:

• Avaya Breeze® platform: To deploy snap-in components in Avaya Oceana®.

• Avaya Aura® Communication Manager: To configure the hunt groups, VDNs, and stations for voice calls.

• Avaya Aura® Call Center Elite: To provide voice capabilities for Avaya Oceana®. Avaya Oceana® leverages Elite features such as Redirection on No Answer (RONA) and Calendaring.

• Application Enablement Services: To enable Call Server Adapter (CSC) Snap-in to communicate with Communication Manager.

• Avaya Control Manager: To administer agents, users, Work Assignment attributes, hunt groups, skills, Vector Directory Number (VDN), and tenants.

• Avaya Co-Browsing Snap-in: To provide web collaboration between two users to enable a customer and agent to browse webpages and complete web forms.

• Avaya Context Store Snap-in: To provide a memory data grid that can store contextual information that the customer’s Enterprise applications provide. These applications route data and historical data to share among Avaya Experience Portal, Avaya Engagement Designer, Work Assignment, EPS, and the multimedia snap-ins such as chat and email. The applications display customer data to agents and show historical journey information.

No.	Task	Reference
1	Configure Avaya Aura® Communication Manager and Avaya Aura® Call Center Elite.	Refer Avaya Aura® Communication Manager and Avaya Aura® Call Center Elite in Deploying Avaya Oceana®
2	Configure Application Enablement Services.	Refer Application Enablement Services in Deploying Avaya Oceana®
3	Configure the Avaya Oceana® multimedia server.	Refer Avaya Oceana® multimedia server in Deploying Avaya Oceana®
4	Configure users, work codes, and screenpops in Avaya Control Manager.	See Avaya Workspaces configuration through Avaya Control Manager.