Voice Self Service overview

Last Updated : Apr 18, 2019 |

In Avaya Oceana®, you can use any of the following components for Voice Self Service:

  • Avaya Experience Portal

  • Avaya Aura® Call Center Elite

These components provide an Interactive Voice Response (IVR) front-end for voice calls in Avaya Oceana®.

If you choose Experience Portal for Voice Self Service, you use:

  • Orchestration Designer to create custom voice applications by importing the sample application source code and using it as a starting point.

    Orchestration Designer is an Eclipse plug-in that you can use to create applications for Experience Portal.

  • Application Server to deploy Experience Portal Self Service Application.