Using the Work Selection Strategy feature, Work Assignment can find the most suitable work for a particular resource. The Work Selection Strategy feature is applicable only on transition of a resource to available state. Work Assignment scans all waiting work that matches the attributes of the resource and sends the information about the resource.

For each resource, the Work Assignment administrator can select one of the following Work Selection Strategies:

• Greatest Need: When a resource becomes available, Work Assignment scans all waiting work items that match the attributes of the resource and selects the highest priority work with the longest wait time. This is the default Work Selection Strategy.

• Skill Level: When a resource becomes available, Work Assignment scans all waiting work items that match the attributes of the resource and selects the longest waiting work for which the resource is the most proficient.