The Avaya Workspaces supervisor reporting dashboard includes several default dashboards that all users can view. Avaya Analytics™ provides real-time data for your dashboards. The table lists the default dashboards and their views:
Table 1: Real-time reports
Dashboard |
Description |
Agent Performance |
This dashboard contains the following views:
|
Contact Summary |
This dashboard contains the following views:
Contacts Waiting in Queue Billboard Contacts Abandoned from Queue Billboard Contacts Offered Billboard Contacts Answered Billboard Contacts at Agents Billboard Contacts Transferred to Service Billboard Contacts Transferred to Agent Billboard Contacts Consults Billboard Contacts Holds Billboard Contacts Deferred Billboard Contacts Conference Billboard Contacts Completed Billboard |
Routing Performance Summary |
This dashboard contains the following views:
|
