Avaya Workplace Client overview
Avaya Workplace Client is a SIP-based softphone application. You can use Avaya Workplace Client to access the Unified Communications (UC) voice features through Avaya Aura®. In addition, you can access conferencing and video capabilities, collaboration and presence services, screen sharing, and directory features.
Depending on the customer infrastructure, you can deploy Avaya Workplace Client on-premise, within or outside the enterprise. For example, you can deploy Avaya Workplace Client outside the enterprise as an internet-based remote worker application that connects to Avaya Aura® at the back end.
The primary user type supports voice and video calls, Instant Messenger (IM), and presence services. In addition, Avaya Workplace Client also provides Over the Top (OTT) functionality, such as conferencing and directory integration, depending on the license. The OTT functionality is independent of Avaya Oceana® contact center applications.
Customers who use Avaya Workplace Client can add all the supported features to Avaya Oceana®. However, outside Avaya Workplace Client, customers cannot use or integrate these features in the Avaya Oceana® main application.
