Configuring DC2 application details in the UCA server in DC1

Last Updated : Feb 13, 2023 |

Before you begin

Ensure that you enable the Oceana Disaster Recovery options on the System Parameters page.

Procedure

  1. Log on to Avaya Control Manager.
  2. Navigate to Configuration > Avaya Oceana™ > Server Details.
  3. On the Oceana Server List page, click Edit an Oceana Server.
  4. In the Failover Server tab, perform the following steps:
    1. In the Alias field, enter an alias name for the Avaya Oceana® failover server.
    2. In the API URL field, enter the URL of the Avaya Oceana® UCA REST interface.

      For example: https:// <AvayaOceanaCluster1_DR_FQDN>/services/UCAStoreService/uca

      Important:

      If the Avaya Oceana® deployment and the Avaya Analytics™ deployment are using the same UCA server (Common setup), then the URLs configured for the Avaya Oceana® server must use the exact same URL as the Avaya Analytics™ server. That is, the Avaya Oceana® server URL and the Avaya Analytics™ server URL must use either an IP address or an FQDN. You cannot use an IP address on one server and the FQDN on the other server.

    3. From the Version drop-down list, select the Avaya Oceana® version.
    4. In the Avaya Oceana Workspaces Welcome Page URL field, enter the server URL for Workspaces.
    5. In the Workspaces Widget Library URL field, enter the Widget Library for Workspaces.
    6. In the OMNI Channel Database Server field, enter the Database Server address for OMNI Channel.
    7. In the Authorization Service URL field, enter the URL Server of the service.
    8. From the Breeze alias drop-down list, select the alias of the Avaya Breeze® platform instance.
  5. Click Save.
  6. Do one of the following:

    • Navigate to Configuration > Customer Engagement > .

    • In the Search field, type Avaya Analytics and click the Avaya Analytics™ Configuration/Customer Engagement tile link.

  7. On the Avaya Analytics Server List page, click Edit an Analytics Server.
  8. In the Failover Server tab, perform the following steps:
    1. In the Alias field, enter an alias name for the Avaya Analytics™ failover server.
    2. In the API URL field, enter the URL of the Avaya Analytics™ UCA REST interface.
    3. From the Version drop-down list, select the version number of Avaya Analytics™.
    4. From the Breeze alias drop-down list, select the alias of the Avaya Breeze® platform instance.
  9. Click Save.