Adding a CTI link to the DC2 Application Enablement Services

Last Updated : Jan 23, 2024 |

About this task

Avaya Workspaces for Call Center Elite DR setup requires two Computer Telephony Integration (CTI) links. Link 1 is connected to DC1 Application Enablement Services, and link 2 is connected to DC2 Application Enablement Services.

Link 1 to the DC1 Application Enablement Services is pre-configured as it is required for regular Avaya Workspaces for Call Center Elite voice.

Use this procedure to add Link 2 to the DC2 DR Application Enablement Services.

Procedure

  1. Log on to Communication Manager System Access Terminal (SAT) as an init user.
  2. Run the following command: add cti-link 4
  3. On configuration page 1, do the following:
    1. In Extension number, enter the required extension number.
    2. In Type, enter ADJ-IP.
    3. In Name, enter the required name.
    4. Retain the other field values as default.
      Note:

      Security code can be blank.

  4. On configuration page 2, do the following:
    1. In IC Adjunct Routing?, enter y.
    2. Retain the other field values as default.
  5. On configuration page 3, retain the field values as default.
  6. Press F3.