Configuring Avaya Analytics™ 4.x server details for real-time reporting

Last Updated : Aug 10, 2023 |

About this task

Avaya Analytics™ provides producers and measures to Avaya Workspaces for use in real-time reporting dashboards. Using Avaya Workspaces, users can view real-time reporting dashboards to monitor up-to-date statistics for your contact center and resources.

You configure the Avaya Analytics™ 4.x server details in Avaya Control Manager so that Avaya Workspaces can receive data from Avaya Analytics™.

Important:

Use this procedure only if your solution uses Avaya Analytics™ 4.x.

Procedure

  1. Log on to the Avaya Control Manager interface with administrator credentials.
  2. On the Avaya Control Manager web page, click Configuration > Customer Engagement > Avaya Analytics™.
  3. On the Avaya Analytics Server List page, click Add.
  4. In the Alias field, type an alias name for the Avaya Analytics™ 4.x server.
  5. In the API URL field, type the URL that the Avaya Analytics™ 4.x server communicates with. For example, type https://<AvayaOceanaCluster1_FQDN>/services/UCAStoreService/uca.
    Important:

    • This URL must match the API URL configured on the Avaya Oceana® server. Verify that by navigating to Configuration > Avaya Oceana > Server Details.

    Important:

    • If the Avaya Oceana® and Avaya Analytics™ server use the same UCA server (Common setup), the API URL configured on both must match, including using matching address formats. For example, you must not use an IP address on one and FQDN on the other.

  6. From the Version field, select the appropriate version for your release of Avaya Oceana®.
  7. Select the Enable Authorization option.
  8. Click Save.
  9. On the Avaya Control Manager web page, click Configuration > Locations.
  10. On the Location List page, select the location where you want to add the Avaya Analytics™ server.
  11. Click Edit, or double-click the location.
  12. On the Location Edit page, select the Systems tab.
  13. Click the + sign.
  14. In the System Type field, select Avaya Analytics.

    The System Name field populates the name of the newly created Avaya Analytics™ server.

  15. Click Save.
  16. Click Confirm on the Warning message dialog box.
  17. On the Avaya Control Manager web page, click Configuration > Customer Engagement > Avaya Analytics™.
  18. Select the check box for the Avaya Analytics™ 4.x server and click Edit.
  19. Select the Stream Servers tab.
  20. On the Avaya Analytics Stream Server Add page, click Add.
  21. In the Name field, type a name for the Avaya Analytics™ 4.x server.
  22. In the FQDN field, type the FQDN of the Avaya Analytics™ 4.x server. This is the cluster FQDN configured during deployment.
  23. In the Port field, type 443/orca-streams-rest.
  24. Select the TLS Flag check box.
  25. Click Save.