Configuring Cache Mirroring on the backup Omnichannel Database server in Data Center 2

Last Updated : Mar 10, 2022 |

Procedure

  1. Start the Windows Services application by doing the following:
    1. Click Start > Run.
    2. In the Run dialog box, type services.msc.
    3. Click OK.
  2. In the Services window, do the following:
    1. Right-click ISCAgent service and select Start.
    2. Double-click the ISCAgent service.
    3. Click the General tab.
    4. In the Startup type field, select Automatic.
    5. Click the Recovery tab.
    6. In the First failure, Second failure, and Subsequent failures fields, select the Restart the Service option.
    7. In the Reset fail count after field, type 120.
    8. In the Restart service after field, type 0.
    9. Click Apply.
    10. Click OK.
  3. Navigate to the OCEANA_INSTALL_DIR\Avaya\Oceana\MMDataManagement folder.
  4. Right-click the OceanaDataManagementTool.exe file and click Run as administrator.
  5. Navigate to Configuration > Mirror Settings  > Join Mirror.
  6. In the Type attribute, select Disaster Recovery.
  7. Type the IP address of the agent and select Virtual address interface.
  8. If SSL is configured on the primary server select the Require SSL/TLS checkbox to set up SSL/TLS.
    1. In the File containing trusted Certificate Authority X.509 certificate, field enter the location of your CA.
    2. In the File containing this configuration's X.509 certificate field, browse and select the server certificate.
    3. In the File containing associated private key field, browse and select the key.
    4. In the Private key password field, enter the new password.
  9. Click Save.
  10. Copy the backup file from the active Omnichannel Database server in Data Center 1 to the backup Omnichannel Database server in Data Center 2.
  11. In the Oceana Data Management utility, click Backup And Restore.
  12. In the navigation pane, click Backup And Restore
  13. In the Select file to restore from field, click Browse.
  14. On the Open dialog box, do the following:
    1. Browse to the location where you stored the backup file.
    2. Select the backup cbk file.
    3. Click Open.
  15. Click Restore Database.
  16. For Are you restoring a mirrored backup, click Yes.
  17. Click Restore
    Note:

    If data is submitted to the Data Center 1 database after the backup, this data is not lost once the replication starts from Data Center 1 to Data Center 2.

    The system displays the Restore complete! message after the restore process is completed.

  18. To verify whether the restore was successful, do the following:
    1. On Cache Management Portal, click System Operation > Mirror Monitor.
    2. Click Details.

      Verify both Avaya Oceana® databases in the list.