Authorizing the backup Cache Mirror on the active Omnichannel Database server in Data Center 1

Last Updated : Jun 19, 2022 |

About this task

Use this procedure to authorize the other Cache Mirror(s) on the active Omnichannel Database server in Data Center 1. This procedure is only required if SSL/TLS secure connections are configured between the Omnichannel Database servers. This is applicable for both DR options.

Before you begin

Procedure

  1. In your web browser, enter the following URL to open Cache Management Portal:

    http://<ActiveOmnichannelServerIP>:57772/csp/sys/UtilHome.csp

    <ActiveOmnichannelServerIP> is the IP address of the server containing the active Omnichannel Database.

  2. On the Cache Management Portal login page, do the following:
    1. In the User Name field, type _admin.
    2. In the Password field, type Oceana16.
    3. Click LOGIN.
  3. On Cache Management Portal, click System Operations > Mirror Monitor.
  4. Under the Authorized Async Members section, click Add.
  5. Specify the backup Cache Mirror name and the distinguished name in the fields

    You can get these values in one of the following locations from the Cache Management Portal on the other Omnichannel Database servers depending on mirror type:

    System Administration > Configuration > Mirror Settings > Edit Async.

    System Administration > Configuration > Mirror Settings > Edit Mirror.

  6. Click Save.