Verifying the Omnichannel Database mirroring status

Last Updated : Feb 01, 2023 |

About this task

All planned full and partial DR switchovers require that the Omnichannel DB servers in both locations are functioning properly and that data is mirrored between them. After a planned switchover, mirroring shall initiate from the DR site (DC2) to the original primary site (DC1).

In the event of unplanned switchovers due to Omnichannel failures, you must reinstate the failed servers first, and then reinstate the mirroring. Refer to Clean up Mirror setup on DC1 and DC2 for procedure on reinstating a failed Omnichannel server before proceeding with the switchover.

It is important to verify that data from the primary Omnichannel database is actually mirrored across a data link to the DR database before switchback. To do this, log on to the Omnichannel Database server in the DR site and verify the mirroring status from the primary to DR site. This is a necessary step to ensure operational readiness before switchback.

Use the following steps to verify the DB mirroring status using the Oceana Data Management (ODM) tool:

Procedure

  1. Connect to the primary Omnichannel database server.
  2. Run the Omnichannel server software using an administrator account.
  3. On the Omnichannel host, navigate to the application drive and start the ODM tool.

    For example, navigate to D:\Avaya\Oceana\MMDataManagement\OceanaDataManagementTool application executable for ODM.

  4. Run the ODM tool using the same administrator account.
  5. Navigate to Configuration > Mirror Settings.

    The Mirror Status window shows the current mirroring status for all mirror members, including the primary Omnichannel database and the DR Omnichannel database.