Configuring Application Enablement Services (AES) for switchback

Last Updated : Jan 23, 2024 |

About this task

In the setup instructions for Avaya Workspaces for Call Center Elite disaster recovery solution, there are two switch connections configured from Application Enablement Services in the DR location. Switch Connection 1 is the primary Communication Manager and Switch Connection 2 is the ESS. During the switchback procedures, you must reset the active Communication Manager link to the original configured ESS link on the DR Application Enablement Services server or servers.

Procedure

  1. On the Application Enablement Services web portal of the DR location, go to Communication Manager Interface  > Switch Connections.

    The Switch Connection tab displays the entries configured from Application Enablement Services. If there are no connections, then contact the system administrator to add the required number of switch connections.

  2. On the Application Enablement Services administration portal, go to Status > Status and Control > Switch Connection Summary
  3. Set the Switch Connection entry for Communication Manager in the primary location to offline.
  4. Set the Switch Connection entry for ESS server in the DR location to online.
  5. On the Application Enablement Services administration portal, go to Status > Status and Control > TSAPI Service Summary.
  6. Set the Switch Connection entry for ESS server to online.
  7. Set the Switch Connection entry for the Communication Manager in the primary location to offline.