Reconfiguring Avaya Control Manager in switchback scenarios

Last Updated : Dec 05, 2022 |

Overview

With the Toggle feature of Avaya Control Manager, an administrator can toggle a flag to configure Avaya Control Manager with the settings required for Avaya Oceana® in the primary or DR locations.

This toggle feature allows the Avaya Control Manager application server to identify which Avaya Oceana® UCA instance to administer Avaya Oceana® configuration data. The toggle button can also be used when performing a switchover or a switchback.

The procedures in this section are applicable following a successful switchback to the primary Avaya Control Manager applications. In Avaya Control Manager 9.x, you must manually update the following parameters when doing a switchback to the primary Avaya Control Manager application using the toggle button.

  • Omnichannel DB IP/FQDN

  • Workspaces Widget Server IP/FQDN

  • Workspaces Home Page URL