Backing up UCMService in DC2

Last Updated : Apr 23, 2026 |

About this task

UCMService persists metadata related to deferred emails. UCMService requires this data to retrieve expired deferred emails and route them back to the appropriate agent.

This information is updated in real-time. Therefore, you must take backups during the following events:

  • Planned switchover and switchback

  • Unplanned switchover and switchback

Note:

You can skip the procedures for the following:

  • The email channel is not deployed at this installation and therefore there are no deferred email capabilities

  • The partial or full DR switchover is for test purposes and you do not want to keep new UCM data post switchback to the primary site.

  • You are not restoring the UCM DB from the DR site.

Use this procedure to take a manual backup of the UCMService database during planned switchover and switchback.

Before you begin

Ensure that all agents are logged out of their accounts.

Procedure

  1. On the System Manager web console, click Elements > Avaya Breeze® > Cluster Administration.
  2. From the Backup and Restore field, select Configure.

    System Manager displays the Backup Storage Configuration page.

  3. In the FQDN or IP Address field, enter the FQDN or IP Address of the backup storage server.
  4. In the Login field, enter the user name that you use to log in to the backup storage server.
  5. In the Password field, enter the password that you use to log in to the backup storage server.
  6. In the SSH Port field, enter the port number of the backup storage server.
  7. In the Directory field, enter the path to a directory in the backup storage server.
  8. In the Retained backup copies per cluster per snap-in DB field, specify the maximum number of backup file copies that you want to retain on the backup storage server.

    If you do not specify any value, the backup storage server retains all backup files.

  9. Click Commit.
  10. Select the check box for the Avaya Oceana® Cluster 1.
  11. From the Backup and Restore field, select Backup.
  12. On the Cluster Database Backup Confirmation dialog box, select the UCAStoreService check box and click Continue.
  13. On Backup and Restore Status page, ensure that the Status column for the backup operation displays the value as Completed.