1

Shut down and switch back the DR site voice channel to the primary site.

See Shut down and switchover to DR site voice channel.

2

Configure the DR site email shutdown.

See Configuring DR site email shutdown.

3

Configure the DR site MessagingService shutdown.

See Configuring DR site MessagingService shutdown.

4

Configure the DR site chat shutdown.

See Configuring DR site chat shutdown.

5

Configure the primary site GenericChannelAPI service shutdown.

See Configuring DR site GenericChannelAPI Service shutdown.

6

Set the maintenance mode for web voice and web video.

See Setting the maintenance mode for web voice and web video.

7

Shut down the DR outbound channel.

See Oceana POM switchback.

8

Change the cluster activity status for clusters in DC2.

See Changing the Cluster Activity status for the clusters in Data Center 2.

9

Switchback Avaya Analytics™ from DC2 to DC1.

See Switching over from the primary to the secondary data center.

10

Reconfigure Avaya Oceana® addresses to DC1.

See Reconfiguring Avaya Oceana addresses to DC1.

11

Point ACM to the Omnichannel database server in DC1.

See Pointing ACM to the new Omnichannel database server in DC2.

12

Clean up and reconfigure the Mirror setup on DC1 and DC2.

See Clean up Mirror setup on DC1 and DC2.

13

Configure Omnichannel database mirroring between DC1 and DC2.

14

Configure the Web Voice and Web Video after Switchback.

See Configuring the Web Voice and Web Video after Switchback.

15

Change the cluster activity status for clusters in DC1.

See Changing cluster activity status from Standby to Active for clusters in Data Center 1.

16

Use the Toggle button to switch ACM in DC2 to use Avaya Oceana® applications in DC1.

See Using the Toggle button to switch back Avaya Control Manager in Data Center 1.

17

Avaya Workspaces Agent switchover.

See Avaya Workspaces agent switchover.

18

Validate and test deployed channels.

See Validate and test deployed channels.