Removing mirroring configuration on Omnichannel Server C

Last Updated : Jul 31, 2021 |

Procedure

On the Omnichannel Server C in the DR site, do the following:

  1. In your web browser, enter the following URL to open Cache Management Portal:

    http://<DC1OmnichannelServerIP>:57772/csp/sys/UtilHome.csp

    where <DC1OmnichannelServerIP> is the IP address of the active Omnichannel Database server in Data Center 1.

  2. On the Cache Management Portal login page, do the following:
    1. In the User Name field, type _admin.
    2. In the Password field, type Oceana16.
    3. Click LOGIN.
  3. Navigate to System Administration > Configuration > Mirror Settings > Edit mirror.
  4. Select Remove mirror configuration.
  5. Select Clear mirror flag.
  6. In system management tray, right-click the greyed out Cache cube icon.
  7. Select Stop Cache.
  8. Select Restart.
  9. Navigate to the Cache Management Portal.
  10. Navigate to System Administration > Configuration > Mirror Settings > Edit mirror.
  11. Select Remove mirror configuration.
  12. For Remove mirror attribute, select Yes.
  13. Click Remove.
  14. Remove any Journal files beginning with MIRROR in E:\AVAYA\OCEANA\DATABASES\JOURNAL where E represents the Journal drive.