Checklist for full or partial controlled switchback

Last Updated : May 20, 2024 |

The following is a checklist of the preparation and validation steps before you perform a full or partial controlled switchback:

Note:

The preparation and validation steps listed here are mandatory for a full or partial controlled switchback.

No.

Task

Description

1

Prepare for switchback: Before starting any switchback operations on a production Avaya Oceana® and Avaya Analytics™ DR system, you must refer several key documents.
See the following documents:

2

Agree on a date, time, and duration for planned maintenance windows with customers as Avaya Oceana® and Avaya Analytics™ will be unavailable.

See Planned maintenance window for Switchback.

3

Validate identical software levels on the following applications across DC1 and DC2:

  • Avaya Aura® System Manager

  • Avaya Control Manager

  • Avaya Aura® Communication Manager

  • AES

  • Avaya Oceana®

  • Avaya Analytics™

  • Avaya Breeze® platform

  • Omnichannel

See Validate identical software levels on following applications across DC1 and DC2..

4

Validate Avaya Control Manager database HA replication status.

Validate Avaya Control Manager Database HA Replication Status.

5

Verify the Omnichannel database mirroring status from DC2 to DC1.

See Validation of Omnichannel Database mirroring from DC2 to DC1.

6

Validate Avaya Oceana® core components replication operational before switchback.

See Validating Avaya Oceana core components replication operational before switchback.

7

Verify the CallServerConnector component in the primary site.

See Verifying the CallServerConnector component in the primary site.

8

Verify the deployment mode status of the primary site email snap-in.

See Verifying deployment mode status of primary site email snap-in.

9

Verify the shutdown mode status of the primary site CustomerController chat snap-in.

See Verifying the shutdown mode status of primary site CustomerController chat snap-in.

10

Verify the shutdown mode status of the primary site MessaginService snap-in.

See Verifying the shutdown mode status of primary site MessagingService snap-in.

11

Verify the shutdown mode status of the primary site GenericChannelAPI snap-in.

See Verifying the shutdown mode status of primary site GenericChannelAPI snap-in.

12

Verify deployment status of AMC snap-in for Avaya WebRTC Connect contacts.

See Verifying deployment status of AMC snap-in for Avaya WebRTC Connect contacts.

13

Prepare primary DC1 Avaya Oceana® for potential UCA and UCM DB restore.

See the following:

14

Reboot Avaya Oceana® Cluster 1 in the Primary DC1 site.

See Rebooting Avaya Oceana Cluster 1 on DC1.

15

Log supervisors and agents out of DC2.

See Logging out supervisors and agents from the DR site.

16

Validate contacts in DC2.

See Validating contacts.