Verifying deployment status of AMC snap-in for Avaya WebRTC Connect contacts

Last Updated : Mar 31, 2023 |

About this task

The Avaya Mobile Communications (AMC) snap-in enables WebRTC Connect voice and video contacts to enter Avaya Oceana®. Before a switchback.

You must verify the deployment status of the AMC snap-in Processing Unit (PU) using Oceana Monitor to ensure if the snap-in is active and operational. This will help make sure that the switchback goes smoothly.

If you do not have WebRTC Connect channel deployed on Avaya Oceana®, you can skip this procedure.

Procedure

  1. On the System Manager web console, click Elements > Avaya Breeze® > Cluster Administration > Primary Cluster 1.
  2. In the Cluster field, select Oceana Monitor.
  3. Select Cluster 2 > Grid Info to view the PU status of all the snap-ins.

    Verify if the PU status is Intact. If the status is Scheduled or Broken, the AMC snap-in is not operational. You must resolve the issue before proceeding with the switchover. Otherwise, when the switchover is complete, WebRTC Connect voice or video contacts will not be routed in Avaya Oceana®.