The CustomerController snap-in enables the chat contacts to enter the Avaya Oceana® ecosystem. Before a switchback from the DR site, validate that the shutdown mode status attribute in the primary site for this snap-in is false.
If you do not have a chat channel deployed on Avaya Oceana®, you can skip this procedure.
Procedure
On the System Manager web console, click Elements > Avaya Breeze® > Configuration > Attributes.
On the primary Site Service Clusters tab, do the following:
Cluster: Select primary Cluster 3.
Service: Select CustomerControllerService.
In the Advanced area, in the Shutdown mode status field, ensure that the field value is set to false.
Click Commit.
You do not need to reboot Avaya Oceana® Cluster 3.
