1

Shut down and switchover to DR site voice channel.

See Shut down and switch back DR site voice channel to primary site.

2

Switch over from Avaya Aura® Communication Manager to ESS in the DR site.

See Switchover from Avaya Aura Communication Manager to ESS in DR site.

3

Configure the primary site voice channel shutdown.

See Configure the primary site voice channel shutdown.

4

Switch over voice channels from DC1 to DC2.

See Switching over Voice Channels from Avaya Workspaces for Call Center Elite DC1 to Avaya Workspaces for Call Center Elite DC2.

5

Configure the primary site email shutdown.

See Configure the primary site email shutdown.

6

Configure the primary site chat shutdown.

See Configure the primary site chat shutdown.

7

Configure the primary site MessagingService shutdown.

See Configure the primary site MessagingService shutdown.

8

Configure the primary site GenericChannelAPI service shutdown.

See Configure the primary site GenericChannelAPI service shutdown.

9

Back up the UCMService database.

See Backing up the UCMService database during planned switchover and switchback

10

Set the maintenance mode for front end web voice and web video.

See Setting the maintenance mode for front end web voice and web video.

11

Switch over Oceana and POM system to the DR site.

See Oceana POM switchover.

12

Validate contacts in DC1.

See Validating contacts.

13

Log out supervisors and agents from DC1.

See Logging out supervisors and agents.

14

Change the cluster activity status for clusters in DC1.

See Changing the Cluster Activity status for the clusters in Data Center 1

15

Switch over System Manager from DC1 to DC2 Geo System Manager.

See Switchover System Manager from DC1 to DC2 Geo System Manager.

16

Verify Avaya Breeze® platform node controller for Data Center 2.

See Verifying Avaya Breeze platform node controller for Data Center 2.

17

Switch over the Omnichannel database server in the primary site DC1 to the Omnichannel database server in the DR site DC2.

See the following:

• Omnichannel database switchover.

• Promoting Omnichannel server in DC2.

• Pointing ACM to the new Omnichannel database server in DC2.

18

Switch over Avaya Analytics™ from DC1 to DC2.

19

Switch over Avaya Control Manager from primary to DR site.

See Avaya Control Manager switchover from primary to DR site.

20

Avaya Control Manager Toggle Button utility for switchover and switchback

Avaya Control Manager Toggle Button utility for switchover and switchback

21

Reconfigure Avaya Control Manager in full and partial DR switchover scenarios.

See Overview.

22

Configure the Web Voice and Web Video switchover.

See Configure the Web Voice and Web Video switchover.