Configure the primary site chat shutdown

Last Updated : Mar 13, 2023 |

About this task

Use this procedure to set the primary site CustomerControllerService on Avaya Oceana® Cluster 3 to true.

If the chat channel is not deployed on Avaya Oceana®, you can skip this procedure.

Note:

You must configure the customer-deployed chat front-end application to point to the Oceana DR system. The deployment instructions are beyond the scope of this guide, as each deployment utilizes different methods to integrate into the Oceana back-end systems. For more information on the various disaster recovery configurations, see Overview.

Procedure

  1. On the System Manager web console, click Elements > Avaya Breeze® > Configuration > Attributes.
  2. On the primary site Service Clusters tab, do the following:
    1. Cluster: Select primary Avaya Oceana® Cluster 3.
    2. Service: Select CustomerControllerService.
  3. In the Shutdown Mode attribute field, do the following:
    1. Select the Override Default check box.
    2. In the Effective Value field, change the value from false to true.
  4. Click Commit.