Checklist for full or partial controlled switchover

Last Updated : May 20, 2024 |

The following checklist lists the configuration and validation steps after you perform a full or partial controlled switchover.

Note:

The configuration and validation steps listed here are mandatory for both full or partial controlled switchovers.

No.

Task

Description

1

Verify CSC deployment status in DC2.

See Verifying the CSC deployment status in DC2.

2

Restore the UCMService data for Avaya Oceana® cluster 1 in Data Center 2.
See

3

Configure the DR site EmailService startup.

See Configure the DR site EmailService startup.

4

Configure the DR site Chat startup.

See Configure the DR site Chat startup.

5

Configure the DR site MessagingService for Social or SMS startup.

See Configure the DR site MessagingService for Social, SMS or Async startup.

6

Configure the DR site GenericChannelAPI Service startup.

See Configure the DR site GenericChannelAPI Service startup.

7

Verify DR Application Enablement Services server to enable switch connection.

See Verify the DR Application Enablement Services.

8

Change the cluster activity status for clusters in DC2

See Changing cluster activity status for clusters in Data Center 2

9

Avaya Workspaces Agent switchover: Login Agents using DC2 Workspaces and test deployed Channel Routing.

See Avaya Workspaces Agent switchover.

10

Use the Toggle button to switch ACM in DC 1 to use Avaya Oceana® applications in DC2.

See Using Toggle button to switch Avaya Control Manager in Data Center 1 to use Avaya Oceana applications in Data Center 2

11

Validate and test deployed channels: Launch Oceana Dashboard and verify all deployed channels are in the Green status.

See Validate and test deployed channels.