Verifying the deployment status of the AMC snap-in for Avaya WebRTC Connect

Last Updated : Apr 14, 2023 |

About this task

The Avaya Mobile Communications (AMC) snap-in enables WebRTC Connect voice and video contacts to enter Avaya Oceana®.

Before the switchover to the DR site, use this procedure to verify that the deployment status of the AMC snap-in Processing Unit (PU) is active and operational.

If the WebRTC Connect channel is not deployed on Avaya Oceana®, you can skip this procedure.

Procedure

  1. Log on to System Manager.
  2. On the System Manager web console, click Elements > Avaya Breeze® > Cluster Administration > DR Cluster 1.
  3. In the Cluster field, select Oceana Monitor.
  4. To view the PU status of all the snap-ins, select Cluster 2 > Grid Info.
  5. Verify that the PU status is Intact.

    If the status is Scheduled or Broken, the AMC snap-in is not operational. You must resolve the issue before proceeding with the switchover. Otherwise, when the switchover is complete, WebRTC Connect voice or video contacts will not be routed in Avaya Oceana®.

  6. Click Show Cluster Messages and click the AMC snap-in.
  7. Verify that there are no alarms or errors.