1

Configure the primary site voice channel shutdown.

See Configuring the primary site voice channel shutdown.

2

Configure the primary site email channel shutdown.

See Configuring the primary site EmailService shutdown.

3

Configure the primary site chat channel shutdown.

See Configure the primary site chat shutdown.

4

Configure the primary site messaging channel shutdown.

See Configuring the primary site MessagingService shutdown.

5

Configure the primary site generic channel shutdown.

See Configuring the primary site GenericChannelAPI service shutdown.

6

Take a backup of the UCMService deferred email data.

See Backing up the UCMService database during planned switchover and switchback.

7

Set the maintenance mode for front-end web voice and web video.

See Setting the maintenance mode for front end web voice and web video.

8

Stop running campaigns on the primary site POM server and switch to the DR site Oceana and POM system.

See Oceana POM switchover.

9

Validate contacts in DC1.

See Validating contacts.

10

Log out supervisors and agents from DC1.

See Logging out supervisors and agents.

11

Change the cluster activity status for clusters in DC1.

See Changing the Cluster Activity status for the clusters in Data Center 1.

12

Switch over the Omnichannel database server in the primary site (DC1) to the Omnichannel database server in the DR site (DC2).

See the following:

• Omnichannel database switchover.

• Promoting Omnichannel server in DC2.

• Pointing ACM to the new Omnichannel database server in DC2.

13

Switch over Avaya Analytics™ from DC1 to DC2.