Configuring the primary site GenericChannelAPI service shutdown

Last Updated : Apr 12, 2023 |

About this task

Use this procedure to set the primary site GenericChannelAPI service on Avaya Oceana® Cluster 3 to true.

If the generic channel is not deployed on Avaya Oceana®, you can skip this procedure.

Procedure

  1. On the System Manager web console, click Elements > Avaya Breeze® > Configuration > Attributes.
  2. On the primary site Service Clusters tab, do the following:
    1. Cluster: Select primary Avaya Oceana® Cluster 3.
    2. Service: Select GenericChannelAPI.
  3. In the Shutdown Mode attribute field, do the following:
    1. Select the Override Default check box.
    2. In the Effective Value field, change the value from false to true.
  4. Click Commit.
    Note:

    You must configure the customer-deployed generic channel front-end application to point to the Oceana DR system. The instructions to complete the task are beyond the scope of this guide as each generic channel deployment can utilize different methods to integrate to the Oceana back-end systems.