Add attribute categories to support Avaya Oceana® contact routing.
Important:
To use the sample self-service applications or workflows to validate contact routing, you must the create the Language, Service and Location categories.
Before you begin
Ensure that Avaya Oceana® Cluster 1 is in the running and accepting state.
Procedure
On the Avaya Control Manager webpage, click Avaya Oceana™ > Work Assignment.
On the Attribute Categories tab, click Add.
On the Attribute Category tab, perform the following steps:
In the Name field, enter the name of the category.
