Synchronizing Avaya Control Manager and Communication Manager

Last Updated : Apr 28, 2020 |

About this task

The initial synchronization process synchronizes all the information from Communication Manager in to the Avaya Control Manager database.

Important:

  • Use the initial synchronization process only once. If you use this process multiple times, all data is again pulled into Avaya Control Manager database and duplicate rows appear.

  • Perform this procedure on the Avaya Control Manager server.

Procedure

  1. Log in to the Avaya Control Manager server.
  2. On the Avaya Control Manager server, go to the <install_path>\Avaya\Avaya Control Manager <version>\Services\ACCCM Synchronizer folder.
  3. Right-click the NAV360_Synchronizer file and click Run as administrator.
  4. Click Start to start the synchronization process.
  5. Click Yes on the confirmation screen.
  6. Perform the following steps to verify that the resources are pulled into Avaya Control Manager:
    1. On the Avaya Control Manager webpage, click Users.
    2. Select the Users tab.
    3. In the navigation pane, select the site that you created in the previous procedure.
    4. Verify that the pulled resources are available in the right pane.