Configuring Communication Manager Link to Application Enablement Services

Last Updated : Jun 18, 2018 |

About this task

Add a switch connection so that Application Enablement Services can communicate with Communication Manager. After you add a switch connection, you must associate the switch connection name with a procr IP address. Use this procedure when you are setting up a switch connection with a Communication Manager media server that uses a procr connection to Application Enablement Services.

Add a CTI (TSAPI) link between Application Enablement Services and Communication Manager. When adding a CTI (TSAPI) link, the switch CTI link number on Application Enablement Services must match that of the IP Services Server ID for Application Enablement Services as configured in Communication Manager.

Restart the TSAPI connection between Application Enablement Services and Communication Manager. You must restart the TSAPI Service for changes to the CTI link between Application Enablement Services and Communication Manager to take effect.

Note:

If two instances of Application Enablement Services are used for HA, ensure that you repeat all steps for the other AES server. Also, ensure that you configure the other AES server with the same AES user, AES user password, and CM-Name as the first AES server.

Procedure

  1. Log in to Application Enablement Services.
  2. Click Communication Manager Interface > Switch Connections.
  3. In the Switch Connection page, enter the name of Communication Manager in the text box and click Add Connection.

    The system adds the Communication Manager in the list.

  4. Select the newly added Communication Manager from the list and click Edit Connection.
  5. In the Switch Password and Confirm Switch Password fields, enter the AESVCS password.

    The password must be same as the password on the Communication Manager ip-services configuration.

  6. Select the Processor Ethernet check box if you are using the Communication Manager procr interface.
  7. Click Apply.
  8. In the Switch Connections page, click Edit PE/CLAN IPs.
  9. In the Edit Processor Ethernet IP page, enter the IP address of procr and click Add/Edit Name or IP.
  10. Click AE Services > TSAPI > TSAPI Links.
  11. Click Add Link.
  12. In the Add TSAPI Links section, do the following:
    1. In the Link field, select a number which is not already configured.
    2. In the Switch Connection field, select the newly added switch connection.
    3. In the Switch CTI Link Number field, select the CTI Link number that corresponds to the CTI Link already configured on Communication Manager.
    4. In the ASAI Link Version field, select the highest version available.
    5. In the Security field, select Both.

      You must select Both because each TSAPI Link must be configured for both Encrypted and Unencrypted security types.

    6. Click Apply Changes.
  13. Click Security > Security Database > Tlinks.
  14. On the Tlinks page, verify that the CSTA and CSTA-S links are added to the system.
  15. To restart TSAPI services, perform the following steps:
    1. Click Maintenance.
    2. Click Service Controller.
    3. Select TSAPI Service.
    4. Click Restart Service.
  16. Click the Status > Status and Control > TSAPI Service Summary.
  17. On the TSAPI Link Details page, verify that the status of the TSAPI link is Talking.
  18. Log in to Communication Manager and run the status aesvcs cti-link command to check if the CTI links are operational and Service State is established.