Configure Avaya Aura Media Server for Avaya Breeze platform

Last Updated : Jul 23, 2020 |

The configuration of Avaya Aura® Media Server for Avaya Breeze® platform includes the following:

  • Configure Avaya Aura® Media Server for Web Voice.

  • Configure sample Engagement Designer workflow for Web Voice.

    The workflow uses canned Avaya Aura® Media Server to play ringback, announcements, and music files for Video contacts. These media files are available to download from the Avaya DevConnect portal at http://www.avaya.com/devconnect.

  • Create the Avaya Aura® Media Server content namespace and group if they do not already exist, and upload media prompts into the namespace.

    Without the sample media files for Web Voice, you cannot route Video contacts.

Note:

For PSTN calls, Avaya Aura® Media Server for Avaya Breeze® platform is not required. Customers can have IVR on Experience Portal to play wait treatment and route the call to an agent.