Configuring Avaya Aura Media Server media files for Web Voice

Last Updated : Oct 13, 2020 |

About this task

Avaya provides a sample Engagement Designer workflow for Web Voice that uses Avaya Aura® Media Server to play ringback, announcements, and music files. This procedure describes how to deploy sample media files for Web Voice. You must manually create the content namespace and group if they do not already exist. The available sample media files for Web Voice are:

Announcement

Media file name

Ringback

RingBack.wav

Welcome

WelcomeCustomer.wav

Wait music

Wait.wav

Please wait

PleaseWait.wav

Required resource unavailable

RequiredResourceUnavailable.wav

Update

Update.wav

Sorry

Sorry.wav

Maintenance mode

MaintenanceMode.wav
Note:

These media files are available to download from the Avaya DevConnect portal at http://www.avaya.com/devconnect. For information about downloading Avaya Oceana® resources from Avaya DevConnect, see Avaya Oceana® Release Notes.

Before you begin

Ensure that you have the Engagement Designer workflow for Web Voice and the accompanying Avaya Aura® Media Server media files.

Procedure

  1. In your web browser, enter the following URL:

    https://<Avaya Aura Media Server_FQDN>:8443/em

  2. In the User ID field, enter the User ID for logging in to Avaya Aura® Media Server.
  3. In the Password field, enter the password for logging in to Avaya Aura® Media Server.
  4. Click Log in.
  5. In the navigation pane, click Tools > Media Management.
  6. On the Media Management page, in the Content Namespaces section, click Add.
  7. In the Name field, type workflow for the name of the content namespace.
  8. Click Save.
  9. In the navigation pane, click Tools > Media Management.
  10. On the Media Management page, in the Content Namespaces section, select the content namespace.
  11. Click Browse.
  12. On the Provision Media page, in the navigation pane, select the content namespace.
  13. Click Add Content Group.
  14. In the New Content Group dialog box, in the Name field, type media for the name of the content group.
  15. Click Save.
  16. On the Provision Media page, in the navigation pane, select the media content group.
  17. Click Add Content Group.
  18. In the New Content Group dialog box, in the Name field, type en_us for the name of the content group.
  19. Click Save.
  20. In the navigation pane, click Tools > Media Management.
  21. On the Media Management page, select the check box next to the content namespace.
  22. Click Browse.
  23. On the Provision Media page, expand the content namespace.
  24. Select the content group to which you want to add a media file.
  25. Click Add Media.
  26. In the Add Media dialog box, click Browse and navigate to the Web Voice sample media files.
  27. Select a file and click Upload.
  28. Continue uploading all the media files to the workflow > media > en_us content namespace and group.