Configuring a Avaya WebRTC Connect service profile

Last Updated : Sep 09, 2020 |

About this task

Use this procedure to create a WebRTC Connect service profile for all WebRTC Connect contacts and all WebRTC Connect Transfer to Service for both Web Voice and Web Video.

Procedure

  1. On the System Manager web console, click Elements > Avaya Breeze® > Configuration > Service Profiles.
  2. On the Service Profile Configuration page, click New.
  3. On the Service Profile Editor page, perform the following steps:
    1. In the Name field, enter a name for the service profile.

      For example, WebRTCServiceProfile.

    2. Select the All Services tab.
    3. In the Available Service to Add to this Service Profile list, click the plus sign (+) for each of the following services to add the services to the service profile:

      • AvayaMobileCommunications

      • EngagementDesigner

    4. Click the Service Invocation Details tab.

      The Called Service Invocation Order list displays the services that you have added to the service profile.

    5. In the Called Service Invocation Order list, in the Order: First to Last column, click the arrows to move the services up or down in the invocation order of the call intercept services to ensure that the AvayaMobileCommunications service is invoked before EngagementDesigner.
  4. Click Commit.