Configurations
Avaya Oceana® provides the following WebRTC Connect configurations. Based on your requirements, you can choose from the following configurations and complete all tasks:
Avaya Oceana® with WebRTC Connect agents.
With this configuration, WebRTC Connect agents can answer PSTN voice calls.
Avaya Oceana® with web and mobile voice calls.
With this configuration, phone-enabled agents can answer web and mobile voice calls that customers make through web and mobile devices on the public internet.
Avaya Oceana® with web and mobile voice calls and WebRTC Connect agents.
With this configuration, WebRTC Connect and phone-enabled agents can answer PSTN, web, and mobile voice calls.
Avaya Oceana® with web and mobile video calls and WebRTC Connect agents.
With this configuration, WebRTC Connect agents can answer web and mobile video calls.
Important:
Before doing any of these configurations, you must deploy the Elite voice solution.
WebRTC Connect agents do not support the Auto answer feature. Therefore, do not configure WebRTC Connect agents to use this feature.
Avaya Oceana® supports web and mobile video calls only if you have Avaya Aura® 7.1.3 or later.
Hot Desking configuration does not apply to WebRTC Connect agents.
Web calls made using the Microsoft Edge browser do not support STUN, TURN-TCP, or TURN-TLS.
Web calls made using the Microsoft Edge browser support UDP TURN.
WebRTC Connect only supports secure deployment options.
