Creating a user in Avaya Control Manager

Last Updated : Sep 09, 2020 |

Before you begin

  • Ensure that Avaya Oceana® Cluster 1 is in the running and accepting state.

  • For each Avaya WebRTC Connect agent, ensure the following on Communication Manager:

    • On page 2 of the STATION screen, the Auto Answer field is set to none.

    • On page 1 of the AGENT LOGINID screen, the Auto Answer field is set to none.

Procedure

  1. On the Avaya Control Manager webpage, click Users.
  2. Select the Users tab.
  3. Click Add.
  4. Enter appropriate value in each of the following fields:
    1. In the Available applications section, select the Avaya Oceana check box.
    2. In the Team field, select the available option.
    3. In the First Name (English) field, enter the first name of the user in English.
    4. In the Surname (English) field, enter the surname of the user in English.
    5. In the LDAP Username field, enter the LDAP user name of the user.

      The LDAP user name must be in the username@domain.com format. This user name is used for logging on to Avaya Workspaces.

    6. In the Username field, enter a user name.

      In this release, the user name is the internal handle.

    7. In the Password field, enter a password.

      This password is used for logging on to Avaya Control Manager.

    8. In the Confirm Password field, re-enter the password.
    9. In the AVAYA Login field, enter the SIP address of the agent.

      When creating an agent, if the Profile field is set to Agent and the AVAYA Login field is populated, then this agent is added to Elite. However, if the AVAYA Login field is not populated, then this agent is not added to Elite. Therefore, the agent cannot handle Avaya Oceana® Voice contacts. This type of agent can handle only Multimedia contacts.

    10. In the Extension field, enter the station associated with this agent.

      This is used when logging on to Avaya Workspaces.

      Note:

      You must enter a value in this field only if the agent has to handle Voice contacts.

    11. Click Save.
  5. Scroll to the right and select the Avaya Oceana tab.
  6. Select the channels to be assigned to the WebRTC Connect agent.

    For example, select the Video check box to allow receipt of video calls.

  7. Select the Allow browser only login check box.
  8. Click Save.
  9. Scroll to the right and select the Attributes tab.
  10. Move the required attributes from the Available Attributes list to the Agent Attributes list.
  11. Click Save.