Creating attributes for the users in Avaya Control Manager

Last Updated : Jul 23, 2020 |

About this task

Use this procedure to create attributes for the users in Avaya Control Manager.

Procedure

  1. On the Avaya Control Manager webpage, click Avaya Oceana™ > Work Assignment.
  2. On the Attribute Categories tab, click Add.
  3. On the Attribute Category tab, do the following:
    1. In the Name field, enter the name of the category.

      For example, Language.

    2. Click Save.
  4. On the Attributes tab, click Add.
  5. On the Attribute tab, do the following:
    1. In the Attribute Category field, select the attribute category that you create.

      For example, type Language or Location.

    2. In the Attribute Value field, enter a value for the attribute.

      For example, type English or Inhouse.

    3. Click Save.