Removing video capability from an existing agent

Last Updated : Jul 09, 2020 |

About this task

Use this procedure to remove the video capability from an existing agent so that the agent does not receive video calls.

Procedure

  1. On the Avaya Control Manager webpage, click Users.
  2. Select the Users tab.
  3. Select the required user and click Edit User.
  4. Scroll to the right and select the Avaya Oceana tab.
  5. Clear the Video check box.
  6. Click Save.
  7. Click OK.