Synchronizing users with Avaya Control Manager

Last Updated : Jul 09, 2020 |

About this task

The synchronization process synchronizes the user information from Communication Manager in to the Avaya Control Manager database.

Procedure

  1. Log in to the Avaya Control Manager server.
  2. On the Avaya Control Manager server, go to the <install_path>\Avaya\Avaya Control Manager <version>\Services\ACCCM Synchronizer folder.
  3. Right-click the NAV360_Synchronizer file and click Run as administrator.
  4. In the Sync Type field, select CM.
  5. In the Import Mode field, select Sync.
    Important:

    Do not start the synchronization process with the Import Mode field set to Initial.

  6. Click Start to start the synchronization process.
  7. Click Yes on the confirmation screen.