Upgrading an existing agent for Web Video

Last Updated : Jul 09, 2020 |

About this task

Use this procedure to upgrade an existing agent so that the agent can receive video calls.

Procedure

  1. On the Avaya Control Manager webpage, click Users.
  2. Select the Users tab.
  3. Select a user and click Edit User.
  4. Scroll to the right and select the Avaya Oceana tab.
  5. Select the Video check box.
  6. Click Save.
  7. Click OK.