Deploying Avaya Oceana®

Checklist for configuring Avaya Oceana with web and mobile video calls and Avaya WebRTC Connect agents

Last Updated : Oct 13, 2020 |

Use the following checklist to configure Avaya Oceana® with web and mobile video calls and WebRTC Connect agents so that WebRTC Connect agents can answer web and mobile video calls:


No.	Task	Description
1	Install and configure Avaya Aura® Web Gateway, Avaya Aura® Media Server, and Avaya Aura® Device Services.	See the following: Avaya Aura Web Gateway deployment and configuration. Avaya Aura Media Server deployment. Avaya Aura Device Services deployment.
2	Configure authorization on Avaya Aura® Web Gateway.	See Avaya Aura Web Gateway authorization.
3	Create WebRTC Connect agents that can use media in browsers.	See Creating a user in Avaya Control Manager.
4	Configure the voice media path.	See the following: Configuring codecs in Avaya Aura Web Gateway. Prioritizing codecs in Avaya Aura Media Server. Prioritizing codecs in Communication Manager.
5	Install and configure web and mobile applications to make anonymous calls to Avaya Aura® Web Gateway.	See Install and configure web and mobile applications.
6	Install and configure Avaya Aura® Session Border Controller to enable calls from the public internet.	See Install and configure Avaya Aura Session Border Controller.
7	Configure Avaya Breeze® platform so that voice calls can be anchored on Avaya Breeze® platform with wait treatment.	See Install and configure Avaya Aura Media Server for Avaya Breeze platform.
8	Route web and mobile voice calls to WebRTC Connect Engagement Designer workflows sequencing the AvayaMobileCommunications service.	See Route web and mobile voice calls to Avaya WebRTC Connect workflows.
9	Configure the transfer to service feature for web and mobile voice calls.	See Configure the transfer to service feature for web and mobile voice calls.
10	Configure Avaya Breeze® platform so that video calls can be anchored on Avaya Breeze® platform with voice wait treatment.	See Deploying the sample Web Video workflow.
11	Route web and mobile video calls to WebRTC Connect Engagement Designer workflows sequencing the AvayaMobileCommunications service.	See Route web and mobile video calls to Avaya WebRTC Connect workflows.
12	Create WebRTC Connect video agents.	See Create Avaya WebRTC Connect video agents.
13	Configure the video media path.	See Configure the video media path.
14	Configure the transfer to service feature for web and mobile video calls.	See Configure the transfer to service feature for web and mobile video calls.

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