Configuring the first Transfer to Service Implicit User for Web Video

Last Updated : Nov 13, 2017 |

About this task

Use this procedure to create a new Transfer to Service Implicit User for Web Video through Avaya Control Manager.

Before you begin

Ensure that Avaya Oceana® Cluster 1 is in the running and accepting state.

Procedure

  1. On the Avaya Control Manager webpage, click Configuration > Avaya Oceana™ > Route Points.
  2. On the Route Points List page, click Add.
  3. To add the Transfer to Service Implicit User, perform the following steps:
    1. In the Type field, select Implicit User.
    2. In the Sub Type field, select Transfer.
    3. In the Name field, enter a name for the Implicit User.
    4. In the Address field, enter the number that you configured in Engagement Designer Event Mapper to trigger the Web Video Transfer to Service workflow.
    5. Click Save.