Deploying the sample Transfer to Service workflow for Web Video

Last Updated : May 11, 2020 |

About this task

Avaya provides a sample Transfer to Service workflow for the Web Video channel. With this procedure, you can deploy the sample Transfer to Service workflow and configure the workflow attributes.

Before you begin

  • Download the latest version of the sample workflow from PLDS.

  • In the Windows hosts file, add an entry containing the cluster IP address and FQDN of Avaya Oceana® Cluster 1. The FQDN in the entry must be different from the FQDNs of Avaya Oceana® Cluster 1 nodes.

Procedure

  1. In your web browser, enter the following URL to open the Designer Console of Engagement Designer:

    https://<AvayaOceanaCluster1_FQDN>/services/EngagementDesigner/index.html

  2. Click Import.
  3. In the Import Workflow dialog box, click Choose File.
  4. Browse to the folder containing the sample workflow, select the workflow, and click Import.
  5. Click Save Workflow.
  6. In the Save Workflow dialog box, do the following:
    1. In the Workflow field, type OceanaVideoTransfer.

      You can provide any name for the workflow.

    2. Select the folder where you want to save the workflow.
    3. Click Save.
  7. Click Deploy Workflow.
  8. In the Deployment Details dialog box, click OK.
  9. In your web browser, enter the following URL to open the Admin Console of Engagement Designer:

    https://<AvayaOceanaCluster1_FQDN>/services/EngagementDesigner/admin.html

  10. On the Workflows tab, verify that the OceanaVideoTransfer workflow is available in the list of deployed workflows.
  11. On the Workflows tab, select the OceanaVideoTransfer workflow and click Attributes.
  12. On the Workflow Attributes tab, do the following:
    1. In the DefaultDestination field, enter the value in the following format:

      <Number>@<Domain.com>

      The <Number> is the Default Destination number to which the calls must be transferred if a problem occurs in the workflow.

    2. Click Close.