Enabling Video for an Avaya Oceana agent

Last Updated : Nov 13, 2017 |

Before you begin

Ensure that Avaya Oceana® Cluster 1 is in the running and accepting state.

Procedure

  1. On the Avaya Control Manager webpage, click Users.
  2. Select the Users tab.
  3. Select the check box for the user for which you want to enable Video, and click Edit User.
  4. Scroll to the right and select the Avaya Oceana tab.
  5. Clear the Voice check box.
  6. Select the Video check box.
  7. Click Save.
  8. Click OK when the system displays a message to indicate that the attribute is set successfully.