Configuring Engagement Designer Event Mapper to trigger the Web Video workflow

Last Updated : Sep 09, 2020 |

Procedure

  1. In your web browser, enter the following URL to open Engagement Designer Admin Console:

    https://<AvayaOceanaCluster1_FQDN>/services/EngagementDesigner/admin.html

  2. On the Workflows tab, verify that the OceanaVideoAssistedService workflow is available in the list of deployed workflows.
  3. Click the Routing tab.
  4. Click Create.
  5. In the Select event field, click CALL_INTERCEPT_TO_CALLED_PARTY.
  6. In the Select workflows field, click the sample Web Video workflow.
    Note:

    Ensure that you click the workflow ending with the term Latest. For example, OceanaVideoAssistedService:Latest.

  7. In the Enter rule name field, type WebVideo.
  8. Click Add Rule.
  9. In the Select schema attribute field, click CallEvent.calledParty.handle:string.
  10. In the Select function field, click is equal to.
  11. In the Enter value field, enter the number that Web Video calls use to trigger the Engagement Designer workflow.

    This number must be a specific number within the range defined in the Avaya WebRTC Connect Routing pattern that triggers the Web Video workflow.

  12. Click Save.

    The system displays the newly created rule in the list of rules.

  13. Click OK.