Checklist for configuring Avaya Oceana with web and mobile voice calls

Last Updated : Oct 13, 2020 |

Use the following checklist to configure Avaya Oceana® with web and mobile voice calls so that phone-enabled agents can answer web and mobile voice calls:

No.

Task

Description

1

Install and configure Avaya Aura® Web Gateway and Avaya Aura® Media Server.

See the following:

2

Install and configure web and mobile applications to make anonymous calls to Avaya Aura® Web Gateway.

See Install and configure web and mobile applications.

3

Install and configure Avaya Aura® Session Border Controller to enable calls from the public internet.

See Install and configure Avaya Aura Session Border Controller.

4

Configure Avaya Breeze® platform so that voice calls can be anchored on Avaya Breeze® platform with wait treatment.

See Install and configure Avaya Aura Media Server for Avaya Breeze platform.

5

Route web and mobile voice calls to Avaya WebRTC Connect Engagement Designer workflows sequencing the AvayaMobileCommunications service.

See Route web and mobile voice calls to Avaya WebRTC Connect workflows.

6

Configure the voice media path.

See the following:

7

Configure the transfer to service feature for web and mobile voice calls.

See Configure the transfer to service feature for web and mobile voice calls.