Configuring Engagement Designer Event Mapper to trigger the Web Voice Transfer to Service workflow

Last Updated : Sep 09, 2020 |

Procedure

  1. In your web browser, enter the following URL to open Engagement Designer Admin Console:

    https://<AvayaOceanaCluster1_FQDN>/services/EngagementDesigner/admin.html

  2. On the Workflows tab, verify that the OceanaWebVoiceTransfer workflow is available in the list of deployed workflows.
  3. Click the Routing tab.
  4. Click Create.
  5. In the Select event field, click CALL_INTERCEPT_TO_CALLED_PARTY.
  6. In the Select workflows field, select the OceanaWebVoiceTransfer workflow.
    Note:

    Ensure that you click the workflow ending with the term Latest. For example, OceanaWebVoiceTransfer:Latest.

  7. In the Enter rule name field, type WebVoiceTransfer.
  8. Click Add Rule.
  9. In the Select schema attribute field, click CallEvent.calledParty.handle:string.
  10. In the Select function field, click is equal to.
  11. In the Enter value field, enter the number that Web Voice calls use to trigger the Engagement Designer Transfer to Service workflow.

    This number must be a specific number within the range defined in the Avaya WebRTC Connect Routing pattern that triggers the Web Voice Transfer to Service workflow.

  12. Click Save.

    The system displays the newly created rule in the list of rules.