Deploying the sample Transfer to Service workflow for Web Voice

Last Updated : May 11, 2020 |

About this task

Avaya provides a sample Transfer to Service workflow for the Web Voice channel. With this procedure, you can deploy the sample Transfer to Service workflow and configure the workflow attributes.

Before you begin

  • Download the latest version of the sample workflow from PLDS.

  • In the Windows hosts file, add an entry containing the cluster IP address and FQDN of Avaya Oceana® Cluster 1. The FQDN in the entry must be different from the FQDNs of Avaya Oceana® Cluster 1 nodes.

Procedure

  1. In your web browser, enter the following URL to open the Designer Console of Engagement Designer:

    https://<AvayaOceanaCluster1_FQDN>/services/EngagementDesigner/index.html

  2. On the toolbar, click Import Workflow from File.
  3. In the Import Workflow dialog box, click Choose File.
  4. Browse to the folder containing the sample workflow, select the workflow, and click Import.
  5. Click Save Workflow.
  6. In the Save Workflow dialog box, do the following:
    1. In the Workflow field, type OceanaWebVoiceTransfer.

      You can provide any name for the workflow.

    2. Select the folder where you want to save the workflow.
    3. Click Save.
  7. Click Deploy Workflow.
  8. In the Deployment Details dialog box, click OK.
  9. In your web browser, enter the following URL to open the Admin Console of Engagement Designer:

    https://<AvayaOceanaCluster1_FQDN>/services/EngagementDesigner/admin.html

  10. On the Workflows tab, verify that the OceanaWebVoiceTransfer workflow is available in the list of deployed workflows.
  11. On the Workflows tab, select the OceanaWebVoiceTransfer workflow and click Attributes.
  12. In the Workflow Attributes dialog box, do the following:
    1. In the DefaultDestination field, enter the value in the following format:

      <Number>@<Domain.com>

      The <Number> is the Fallback VDN that you created previously. For example, 8284103@domain.com.

    2. Click Close.